RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jrdandco.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The Australian Consumer Law and Your Rights:

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

JRD&CO OFFICE FURNITURE will provide a refund, replacement or repair in accordance with the JRD&CO OFFICE FURNITURE Minimum Voluntary Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which JRD&CO OFFICE FURNITURE will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.

To obtain a refund you will be required to provide proof of purchase from JRD&CO OFFICE FURNITURE. We needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. JRD&CO OFFICE FURNITUREs reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best effort to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

JRD&CO OFFICE FURNITURE reserves the right to not provide a remedy in accordance with the JRD&CO OFFICE FURNITURE Minimum Voluntary Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and JRD&CO OFFICE FURNITURE has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against JRD&CO OFFICE FURNITURE under the ACL.

You can always contact us for any return question at info@jrdandco.com.au